My dealings with Microsoft and t

i'd been hanging out for a cheap xbox 360 ,as i'd been fixing the minor faults on the units for sometime, and i found i truly did not want to pay the rude price for a console that that had close to a 70% failure rate

So i search and i found on eBay i unit with only a disk reading issue and i scored it for around $150 ,a $40 laser later and she a rock solid performer

in the few months using it i had only 1 time i had the ring ,a hardware reset and bang going as hard as ever ..

Approximately 6 weeks after that little incident after a daily session on the XBOX360 i decided to take a breather and allow the Xbox to have a rest for about 30 - 45mins

but to my surprise "THE RING OF DEATH" appeared i tried everything but the ROD remained

It's very odd for a unit to be working perfectly before switching it off ,to restart and it had died while resting ... but this is Microsoft!!!

any way i ended up messaging Xbox 360 support via the Australian website, to explain to problem and i also noted that I'm happy to pay for the repair {which a later found to be a pretty good fee of $130 } as the unit had been opening as the laser was replace d with no other changes / modifications , and this is the response,

Hi, Rob!

Thank you for writing Xbox Customer Support!

I understand that your console has been opened before due to a faulty laser which was repaired. I deeply apologize for the inconvenience that this might have caused you.

As an end-user, you should not service the Xbox 360 console. Do not try to open or modify the Xbox 360 console.

If you open or modify the Xbox 360 console, you will void the warranty. The following excerpt is from the Xbox 360 User Manual:

Do not attempt to take apart, open, service, or modify the Xbox 360 console, power supply, or peripherals. Doing so could present the risk of electric shock, fire, or damage to your Xbox 360 console.

Any evidence of any attempt to open and/or modify the Xbox 360 console, including any peeling, puncturing, or removal of any of the labels, will void the Limited Warranty and render the Xbox 360 console ineligible for authorized repair.

If the Xbox 360 console requires service or repair, call Xbox Customer Support to arrange to have Microsoft service the Xbox 360 console.

Note: The Xbox 360 console features customizable and replaceable faceplates. Replacing the faceplates is not considered tampering or modifying the console.

If you send your console for repair and your console was found to have been modified or tampered with, it will be returned to you unrepaired.

If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) so we can expedite our service to you.

For further assistance, please don't hesitate to write back or call Xbox Phone Support at your earliest convenience, and we will be happy to help you.

Australia Xbox Customer Care toll free number: 1-800-555-741
Hours of operation (every day):
Mon-Fri 7am to 9pm and Sat-Sun 9am to 5pm
New Zealand Customer Support toll free number: 0-508-555-592
Hours of operation (every day):
Mon-Fri 9am to 11pm and Sat-Sun 11am to 7pm
Singapore Customer Support toll free number: 800-448-1330
Hours of operation (every day):
Monday to Friday 9.00am - 6.00pm

To expedite service, please provide Service Request Number 1055701396 when you call.

NOTE: You may now check warranty and repair status for your XBOX console by going online at http://service.xbox.com/ using your Windows Live ID account.

Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.

Sincerely,

Shawn

Xbox Customer Care Team

What , huh? i thought it the be a little rude if i' willing to pay money to get it repaired don't you think its up to me, not up to the tech's ????

so i rang Xbox support in Australia in he was apologised for the response, and explained no repair if sticker broken ......i thanked him for his time ... and ended the call

and still today i see a pretty Xbox 360 with a $400 red ring lol that's currently how much a basic unit is

let me tell you readers it's not over yet for this white box with its little red ring ROFL...

when i get some time "Dept of Fair Trading" will be receiving a call from me to see what the fair trading act. can pull from it hat :)

Stay tuned ......... Same Bat Time ...... Same Bat Channel :)

Rob